Privacy Policy

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Privacy Policy

Effective Date: May 1st, 2025 

Ebike Tours CDMX. Our company respects your privacy and is committed to protecting the personal information of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ebiketourscdmx.com and use our services.

1. Information We Collect

We may collect the following types of personal information from you:

a. Information You Provide Voluntarily

• Name
• Email address
• Phone number
• Payment information (processed securely by third-party providers)
• Booking details (e.g., tour dates, group size, preferences)
• Messages or inquiries you send us

b. Information Collected Automatically
When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages you visit and time spent
• Referring website

c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your personal information to:

• Provide and manage bookings and services
• Respond to inquiries and customer support requests
• Improve our website and customer experience
• Send promotional emails and updates (only with your consent)
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Trusted third-party service providers (e.g., payment processors, email marketing tools)
• Legal authorities when required by law
• Business partners involved in providing the eBike tours

Each third party is contractually obligated to handle your data in compliance with applicable privacy laws.

4. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or request a copy of your personal data
• Correct or update inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your personal data
• File a complaint with a data protection authority

To exercise your rights, please contact us at [your email address].

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

6. International Visitors

If you are accessing our website from outside Mexico, please be aware that your information may be transferred to, stored, and processed in Mexico or other countries where our service providers are located.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

E-bike Tours CDMX
Email: info@ebiketourscdmx.com
Phone: +52 951-240-3039